Lakeside Software

Lakeside Software
Company typePrivate
IndustrySoftware, IT
Founded1997 (1997) in Bloomfield, Michigan, U.S.
FounderMike Schumacher
Headquarters
Boston, Massachusetts, U.S.
Area served
Global
Key people
Mike Schumacher, CEO
ProductsDigital Employee Experience Management Software
ServicesSoftware Data Analytics
Number of employees
Approximately 200 employees (2025[1])
Websitelakesidesoftware.com

Lakeside Software is an American software company that develops digital employee experience (DEX) management software with its flagship product, SysTrack. Founded in 1997, the company provides real-time endpoint analytics, proactive monitoring, automations, and AI diagnostic and remediation tools for enterprise IT organizations and managed service providers to support and manage End user computing environments.[2]

Lakeside Software is headquartered in Boston, Massachusetts and had approximately 200 employees working in fifteen countries in 2025.[3][1]

History

Mike Schumacher founded Lakeside Software in 1997, developing software to address issues with shared computer platforms, balancing system resources, and troubleshooting problems within those systems.[2] As a software engineer by trade, he developed the program, SysTrack 1.0, focusing primarily on Citrix multi-user platforms. The platform expanded to desktop and notebook environments and added user analytics a few years later. The collection of SysTrack abilities influenced the Digital Employee Experience (DEX) market.[4]

In 2011, Lakeside was awarded a state tax credit of $731,244 (Mega Grant) over five years to expand offices in Bloomfield Hills and Ann Arbor, from the Michigan Economic Growth Authority, and reported having 40 employees. That same year the company announced a partnership with AppSense to provide a user virtualization assessment service that would assist customers with the discovery and design phases of desktop transformation projects.[5][6][2]

In 2012, Lakeside opened a regional headquarters for Europe, the Middle East, and Africa in the UK.[7]

In 2015, Microsoft partnered with Lakeside for its Windows 10, "Ignite Your Business" events to support IT departments migrating to the new OS.[8]

In 2016, Lakeside partnered with VMware to offer the SysTrack Desktop Assessment Service for customers to assess and implement their VDI migrations, Nvidia announced their GRID Software release would utilize SysTrack services, as well.[9][10] That same year, Lakeside won a TechTarget’s "Judges’ Choice" Award for Disruptive Technology.[11] In 2017, Lakeside won TechTarget’s "Best End-User Computing" Award for SysTrack.[12]

In 2019, Lakeside announced SysTrack 9, which introduced AIOps tools for automated detection of issues at the endpoint.[13] In 2020, Lakeside announced a strategic growth equity investment by global venture capital and private equity firm Insight Partners.[14] In 2021, Lakeside moved its US headquarters to Boston from Michigan.[15]

In 2024, Lakeside introduced the SysTrack Intelligence Package[16][17] which provided IT environments visibility into neural processing units (NPUs) using real-time endpoint performance data from AI PCs with Intel Core ultra processors.[18] That same year, Lakeside was named "AI Company of the Year" by CIOReview.[19]

In 2025, Lakeside expanded its SysTrack Cloud region to India, on Microsoft Azure, to improve digital experiences for employees in the region.[20] That same year Lakeside launched SysTrack AI, providing autonomous diagnostics and remediation pathways for IT, end users, and IT apps, and partnered with Infosys, Capgemini, HCLTech, and Lenovo, among others.[3][21] The company reported more than 200 plus employees working across 15 countries.[1]

Products

Lakeside Software is the developer of SysTrack, a Software as a service (SaaS) platform focused on the digital employee experience (DEX). Its near real-time analytics monitor aspects like device health, resource consumption, device performance, and application and hardware usage on the end-user's device. The SysTrack platform captures more than 10,000 data points every 15 seconds and approximately 1,300 sensors, assessing every endpoint. In 2025, Lakeside launched SysTrack AI, applying AI to SysTrack's broad telemetry for autonomous service desk diagnostics and AI-assisted remediation.[3] The platform gives IT departments data across the IT environment, providing visibility into physical, virtual, and cloud systems.

References

  1. ^ a b c "The #1 AI-powered DEX platform". builtinboston.com. Retrieved 11 December 2025.
  2. ^ a b c "Lakeside Software - Company found what it needed to stay put" Detroit Free Press, Page 25, July 3, 2011
  3. ^ a b c "Lakeside Software introduces SysTrack AI to provide agentic digital employee experience to every device by Stephanie Simone". kmworld.com. Retrieved 11 December 2025.
  4. ^ "Lakeside Software: Interview With Founder & Board Member Mike Schumacher About The IT Optimization Company by Amit Chowdhry". pulse2.com. Retrieved January 27, 2026.
  5. ^ "Lakeside Software to Expand With New Ann Arbor Office". CBS News. Retrieved 12 December 2025.
  6. ^ "Lakeside Software expands operation" Ann Arbor News, Page A14, December 4, 2011
  7. ^ "Lakeside Software Opens European Office". cbsnews.com. Retrieved 11 December 2025.
  8. ^ "Microsoft Teams With Partner Lakeside Software To Tackle Windows 10 Support Challenges". crn.com. Retrieved 13 January 2026.
  9. ^ "Nvidia Announces August 2016 GRID Software Release by Jon K. Carroll". tomshardware.com. Retrieved 11 December 2025.
  10. ^ "VMware Offers Free Windows 10 Migration Assessment Tool - VMware, Inc. a global leader in cloud infrastructure and business mobility, announced a new solution for customers to assess and implement their Windows 10 migrations by Rajkumar Maurya". pcquest.com. Retrieved 11 December 2025.
  11. ^ "TechTarget's SearchServerVirtualization.com Announces "Best of VMworld" 2016 Award Winners". informatechtarget.com. Retrieved 27 January 2026.
  12. ^ "TechTarget's SearchServerVirtualization.com Announces "Best of VMworld" 2017 Award Winners". informatechtarget.com. Retrieved 27 January 2026.
  13. ^ "Lakeside Software gets new investment". techcentury.com. Retrieved 11 December 2025.
  14. ^ "Lakeside Software Receives Investment from Insight Partners". finsmes.com. Retrieved 13 February 2026.
  15. ^ "With new leadership, Michigan software firm moves HQ to Boston". Boston Business Journal. Retrieved 12 December 2025.
  16. ^ "Lakeside Software unveils AI-powered SysTrack Intelligence Package - Proprietary AI engine identifies issues before an influx in help desk tickets". digitalisationworld.com. Retrieved 11 December 2025.
  17. ^ "Lakeside Software Research Lifts the Lid on Top Tech Gripes and the Future of IT Support by Mark Baker". uktechnews.co.uk. Retrieved 11 December 2025.
  18. ^ "Self-healing AI PCs with smart agents are coming, and no, please don't call them Skynet by Efosa Udinmwen". tech radar. Retrieved 13 February 2026.
  19. ^ "Lakeside Software Named AI Company of the Year by CIOReview". oleantimeshearald.com. Retrieved 11 December 2025.
  20. ^ "Lakeside Software Expands Global Footprint with New SysTrack Cloud Region in Azure India". businessdunia.com. Retrieved 11 December 2025.
  21. ^ "Lakeside Software celebrates partner excellence - Honoring exceptional achievements in innovation, growth, and customer impact across the channel". msp-channel.com. Retrieved 11 December 2025.
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